Cancelled Delivery

Occasionally an order may be cancelled. An email is sent or you see the cancellation in your pkgPlace account.

Reasons for cancellation include

Deliveries requests can be cancelled by the customer, the auction house, and pkgPlace. If the delivery has not been cancelled by the customer, it is usually cancelled by the auction house.

'Waiting too long to place the delivery request' - the auctions only allow the customer to request delivery for a period of time. This varies by auction.
'Unpaid invoice' - if an invoice has not been paid, the auction may cancel the delivery request.
'Unable to locate' - the auction may not have your items.
pkgPlace will cancel the request if found to be a duplicate request for the same invoice. pkgPlace will also cancel if the items have not been provided by the auction at pick up, if the auction has notified us, and if the items do not meet our terms and conditions.
pkgPlace will mark a delivery as 'abandoned' if it has not been paid for within the time allowed. Currently, 7 days. This is another form of cancellation. All delivery requests are processed and invoiced. Customer are sent an email and the invoice amount can also be found after logging in to their account and clicking on 'View Details' for the specific order.
Of course the customer can cancel the order using their software, up to the point that it has been picked up.

We will send you an email when the order is cancelled. You may also visit your pkgPlace account at https://app.pkgplace.com/customer/dashboard and click on the 'i' icon on the right hand side of the status 'CANCELED'.

When clicking the 'i' icon, the reason may pop up if provided.

What to do?

If your delivery request has been cancelled, please check to see if there is a reason given. Then, check to see if there is a duplicate request. Since the auction houses tend to cancel most of the deliveries for reason, it would be prudent to reach out to them first.

You can also reach out to pkgPlace by hitting 'reply' to the email so that we have all the information to quickly assist you.